\ Should You Choose The New Kid Or The Veteran? – servintservers

Should You Choose The New Kid Or The Veteran?

To keep the lights on, we receive affiliate commissions via some of our links. Our review process.

Trupanion has been a big brand name in the pet insurance industry for more than two decades. It’s well-established and trusted by many vets and pet parents nationwide. However, Pumpkin is shaking things up as one of the new kids on the block with its comprehensive coverage and plan customizations. Is one a better fit for your pooch?

We compare coverage, customer service and reputation, claim processing, pricing, and customizations and explain which company comes out on top. Remember that each pet and household budget varies, so obtaining quotes from multiple companies for your situation can help you get the best policy and price.

Visit Pumpkin’s Website | Visit Trupanion’s Website

Policy Coverage

Dog under covers (caption: Policy Coverage Winner)

The table below shows exactly what Pumpkin and Trupanion cover.

Both companies cover emergency care, surgery and hospitalization, specialized exams and specialty care, X-rays, blood tests, ultrasounds, cat scans, MRIs, rehabilitation, cancer, chronic conditions, euthanasia, hereditary conditions, congenital conditions, non-routine dental treatment , and prescription medications.

Neither covers pre-existing conditions, cremation and burial costs, pregnancy and breeding, or unnecessary cosmetic procedures.

Pumpkin comes out ahead because it offers coverage for wellness items, exam fees, and alternative/holistic therapy. Pumpkin pet insurance also has short waiting periods for illness, hip dysplasia, and CCL surgery.

Pumpkin’s underwriter has an A rating from AM Best (a measure of financial stability). This means that its underwriter is considered less of a risk than Trupanion’s based on AM Best’s reporting when it comes to dependability of claim repayment. However, it should be noted that Trupanion has been in business 20 years longer than Pumpkin. So, finding actual customer experiences for Trupanion will be more readily available – for both good and bad reviews. You can read more about these companies’ reputations in the next Customer Service section.

Pumpkin pet insurance logo

Another key deciding factor for you may be the age restrictions attached to Trupanion, which doesn’t enroll pets who are older than 14 years old. Overall, Pumpkin has better coverage and fewer restrictions than Trupanion.

However, given its newness to the category, we would be hesitant to recommend them as our first choice. It might be wise to consider some other popular pet insurance providers.

Policy Coverage Winner: Pumpkin

Customer Service & Reputation

Person holding phone next to dog (Caption: Customer Service & Reputation Winner)

Pumpkin is new to the pet insurance space, starting up in 2020. And from the customer reviews we’ve seen, there are many complaints regarding pricing, difficulty canceling, long claim processing times, and more. It takes years for a company to stabilize its performance and pricing, and it appears that Pumpkin is still working through these challenges.

Trupanion has a consistent history of high prices and moderate coverage. There have been No significant policy changes For several years now, and prices have remained about the same as well. This is a good sign that you can count on steadiness when you sign up for a Trupanion policy. However, Trupanion isn’t immune to high prices or lack of coverage and reimbursement complaints.

Trupanion logo

As you can see, both companies have areas where they can improve, but Trupanion wins this category in the end.

Customer Service & Reputation Winner: Trupanion

Claim Processing

Doctor's office papers (Caption: Timeliness Of Claim Repayment)

Trupanion says it pays claims within 60 days but averages 14 days. A 14-day claim repayment is considered a longer repayment timeline since most companies average fewer than ten days. You may be able to have Trupanion pay your vet directly, so you don’t have to pay a hefty vet bill in advance and wait for reimbursement. But this isn’t available everywhere, so check with your vet first to see if Trupanion Express is an option for you.

Pumpkin states it processes claims in two to four weeks. This can be double the time it takes Trupanion to process its claims. And even longer when you consider that the majority of providers average fewer than ten days.

Trupanion logo

Because Trupanion has a shorter claim processing average and offers a direct payment option to veterinarians, it wins this category.

Claim Processing Winner: Trupanion

Price Of Policy

Dog laying next to money (Caption: Price Of Policy)

Trupanion requires a One-time enrollment fee of either $0, $25, or $35depending on the state in which you live, but has no transaction fees. Pumpkin has a monthly transaction fee of $2 but no one-time fees.

Pricing is based on your pet’s details (age, breed, location, etc.). We recommend obtaining quotes from each company for your specific pet. You can also visit our pet insurance comparison quotes to see a few sample prices we’ve gathered. Then use our pet insurance quote form to see how other top providers compare for your actual pet.

On average, both companies are among the most expensive compared to their competitors, which is why this category is a tie. Again, we recommend getting multiple quotes and reading each policy before signing on the dotted line for any policy.

Price Of Policy Winner: Pumpkin & Trupanion (Tie)

Coupons

Pumpkin

Pumpkin offers the following discount:

  • 10% off for multiple pets

No promo code is needed. Use this link to take advantage of the best possible price.

Trupanion

Use this link to get the best possible price and obtain a quote for your pet from Trupanion. You can also visit our dedicated Trupanion promotions page to learn more.

Plan Customization

Several types of dogs sitting together (Caption: Plan Customization)

One of the significant differences between these two companies is the available plan customizations.

Pumpkin offers several customizations, so you can adjust your policy to fit your budget.

  • Annual payout options for dogs: $10,000, $20,000, and unlimited
  • Deductibles: $100, $250, and $500
  • Reimbursement: 90%

Trupanion has very few customization options with unlimited payouts and 90% reimbursement for all plans. The only customization possibility available on a Trupanion policy is the ability to select your deductible amount between $0 and $1,000. (The higher the deductible, the lower your premium price is likely to be, but the more you will have to cover upfront in your time of need.)

Pumpkin pet insurance logo

Overall, Pumpkin has more customization options than Trupanion, which may make it a better fit for your budget.

Plan Customization Winner: Pumpkin

What’s Our Verdict?

In the end, Trupanion wins this comparison against Pumpkin due to its two-decade-long reputation and faster claim processing. However, if you want coverage for your pet’s routine (aka wellness-related) expenses or more custom options to fit pet insurance into your budget, you may want to consider Pumpkin.

If you didn’t find what you were looking for, our experts dig even deeper into each company in our individual reviews of Pumpkin and Trupanion.

Overall Winner: Trupanion

Our experts have spent hundreds of hours researching to bring you our comprehensive and frequently updated pet insurance reviews, including our top picks along with details on each of the most popular pet insurance companies.

If you prefer to see winners by category, check out our best pet insurance comparison. We give awards for the best price, multi-pet discounts, 100% reimbursement, unlimited payouts, and other “best for” categories, including puppies, older dogs, dental, wellness coverage, bilateral conditions, behavioral therapy, vet direct pay, and more. You’ll even see winners for cats and exotic pets (ie, rabbits, guinea pigs, birds, etc.).

Tagged With: Reviewed By Insurance Agent

Leave a Comment